Return Policy

Welcome to gladdween.com! We appreciate your support and would love to keep in touch with you to ensure you are having the best experience with us!


Cancellation
Contact us within 24 hours to cancel your order before it has been shipped. If the order has not been dispatched, we will cancel the order and make a refund.


Return & Exchange
All orders can be returned or exchanged within 30 days of the delivery date.Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. Your item must be unusedand in the same condition that you received it.To complete your return, we require a receipt or proof of purchase. Please contact us for the return / exchange to get the approval.
All returned/exchanged items must be returned in a good condition, original labels are included in the original packaging. Your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new.

Please contact our customer service representative at support@gladdween.com to request an exchange/return.
Please contact our customer service for the return address.
Only the address provided by the customer service is valid.

Shipping Charge
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 


Refund
Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 5-10 business day  to process the bank's refund. When your return processing is complete we will issue your refund back to your original payment method. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective. It depends on your bank or financial institution. It will take longer may take 5-10 business day  to process the bank's refund.

Contact Us
Please contact our customer service team if your require further instructions on how to return your item at support@gladdween.com.